Accessibility

Accessible Parking is available between the East and West Gates on a first come, first serve basis. All guests who wish to park in the reserved spaces must have a state-issued handicapped window placard, sticker, or license plate. Please make sure your accessible placard is visible for staff upon arrival. If you don’t absolutely need accessible parking, please use the general lots.

If you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at our East and West Gate entrances. All venue concession stands, restrooms, merchandise stands are accessible.

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice to arrange a hearing device. Fans are encouraged to download the ListenWiFi app prior to arriving at the venue.

Download the app on the Apple App Store or Google Play Store.

If you will need an American Sign Language interpreter for an event, please give us at least 2 weeks notice to secure. Guests who request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please email TimBarnes@LiveNation.com to arrange for an interpreter for your visit.

Our East and West plazas have accessible restroom access for patrons to use when the venue is open on show days.

At Pavilion at Star Lake, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

We can also make an exception if a disability makes it impossible to handle a harness or leash. If you can't use a harness, leash, or any other type of tether, you must be able to control your service dog through voice, signals, or other methods.

Accessible tickets can be purchased online at pavilionstarlake.com. – no need to call the box office. Look for the “Show Accessible Tickets” under the filters tab to view all available accessible seats, noted by the ♿ logo.

• It is our intention to have seats for all guests at all price levels. Be advised that it does often sell out. Tickets are available on a first-come-first-serve basis.
• In order to provide ample seating for all guests with accessible needs, we have a two-ticket limit per guest with disability.
• Additional seats will be made available for parties of more than two people and will be located as close as possible to the other guests in their party.
• Guest who arrive at the venue and require accessible seating but are without accessible seating tickets will be accommodated based on seating availability.

If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessibility tickets. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.