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Accessibility

Accessibility at The Venue

The Pavilion at Star Lake strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at starlakepavilion@livenation.com.

Ticketing

Accessible tickets can be purchased online at pavilionstarlake.com. – no need to call the box office. Look for the “Show Accessible Tickets” under the filters tab to view all available accessible seats, noted by the ♿ logo.

  • It is our intention to have seats for all guests at all price levels. Be advised that it does often sell out. Tickets are available on a first-come-first-serve basis.
  • In order to provide ample seating for all guests with accessible needs, we have a two-ticket limit per guest with disability.
  • Additional seats will be made available for parties of more than two people and will be located as close as possible to the other guests in their party.
  • Guest who arrive at the venue and require accessible seating but are without accessible seating tickets will be accommodated based on seating availability.

Parking

Accessible Parking is available between the East and West Gates on a first come, first serve basis. All guests who wish to park in the reserved spaces must have a state-issued handicapped window placard, sticker, or license plate. Please make sure your accessible placard is visible for staff upon arrival. If you don’t absolutely need accessible parking, please use the general lots.

Interpreter Requests

If you will need an American Sign Language interpreter for an event, please give us at least 2 weeks notice to secure. Guests who request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please email TimBarnes@LiveNation.com to arrange for an interpreter for your visit.

Hearing Devices

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice to arrange a hearing device. Fans are encouraged to download the ListenWiFi app prior to arriving at the venue. (Apple & Google links here)

Unexpected Needs

If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessibility tickets. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Service Animals

Only registered working dogs are allowed inside the venue during events. In line with the ADA's guidelines, a service dog is individually trained to perform tasks directly related to a person's disability. Service dogs must be kept on a leash or in a harness unless this interferes with their work. We can also make an exception if a disability makes it impossible to handle a harness or leash. If you can't use a harness, leash, or any other type of tether, you must be able to control your service dog through voice, signals, or other methods.

Restrooms

Our East and West plazas have accessible restroom access for patrons to use when the venue is open on show days.

AT THE VENUE:

If you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at our East and West Gate entrances. All venue concession stands, restrooms, merchandise stands are accessible.